Need help?
Our team is ready to assist. Fill in the form and we'll get back to you as soon as possible.
For active Wekadata customers only.
Support Form
For active Wekadata customers.
Where can I find my User ID?
Your User ID is included in the confirmation email you received when you first registered for Wekadata. You can also find it on your account profile page after logging in.
How long does it take to get a response?
We respond to all tickets within 24 business hours (Monday–Friday). Growth and Enterprise plan customers receive faster priority responses.
What CSV format can be uploaded?
Just export directly from your POS app (Moka, Majoo, Pawoon, Olsera, or Kasir Pintar) without editing the file. Wekadata recognizes the standard export format from all five of these apps.
My dashboard is empty after uploading, why?
This usually happens because the uploaded file isn't a direct export from your POS app, or the date format doesn't match. Try re-uploading the CSV file without editing it first.
How do I upgrade or downgrade my plan?
Submit a request through the support form above with the topic "Plan Change". Our team will process the change and inform you of the next steps.
Is my restaurant data secure?
Yes. All data is encrypted and automatically backed up daily. We do not share your data with any third parties.